CapEd Credit Union in 7450 West Thunderbolt Drive

Customer Reviews about CapEd Credit Union:

• ★ ☆ ☆ ☆ ☆
  I went in to sign over a check and deposit it into my moms account. I owed my mother this money. I was spoke to rudely by Janna in regards to the transaction I was attempting to do. I had never done this before so I had my mom give me her debit card so I could make sure there were no issues. When I handed Janna the card she told me "oh you have your moms card, you using that, you need to open your own account". I told her AGAIN that I owed my mom this money and was depositing the check into her account. She goes on to ramble about how the check may not clear because I'm not on the account and I told here I don't care if it does. I just need to pay her what I owe. Then she proceeds to start talking to another teller about 100 dollar bills and not even telling me if the transaction is done. Bad representation of the company Janna and FYI I have my own account at US BANK.
  By Benny Vela, July 13, 2017
• ★ ★ ★ ★ ★
  I've been a customer at Caped for over 15 years, and I've found the service at this branch (and others) to be outstanding, with very few exceptions. Caped is an excellent credit union!
  By Sally Mitchell, June 20, 2017
• ★ ☆ ☆ ☆ ☆
  This was a Saturday and this branch was the closest one open to us. I called and I was on hold for 5 minutes, finally was asked what language I spoke by a computer, said English. It rang once someone picked up the phone and immediately hung up. Called again, waited another 5 minutes, finally got through. I asked to speak with a loan officer, the woman on the phone asked what I needed I explained that we were preapproved for a loan at my local branch, that isn't open on Saturdays, and were told if we needed a check before Monday to pay for our boat to call a branch open on Saturday and they could get it for us. The lady said that we would just have to wait til Monday for our local branch. I again asked to speak to a loan officer, she refused and acted like a complete jerk. I hung up on her before I got really mad. My husband tried calling, couldn't get through. He then called CapEds central call center who was super helpful and said we could indeed go to an open branch and get what we needed.
  By Tammy Keeley, March 31, 2017

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